Prozessmanager (m/w/d) Customer Journey & Digital Processes
Core
Analyze and optimize end-to-end digital processes and customer journeys for websites, apps, and digital service channels to improve usability, conversion, and user experience.
Role type
Process Manager (Customer Journey & Digital Processes)
Builds
Optimized digital customer journeys and efficient end-to-end processes for media products and services
Domain
Media industry, digital products, e-commerce, customer experience
Deliverable
product features
Required skills
Process analysis and optimization, Customer journey mapping, System landscape understanding, Cross-functional stakeholder management, Workshop facilitation, Data-driven impact measurement
Preferred skills
Experience in subscription models, Experience in media or platform business
Technologies
None explicitly stated
Responsibilities
Analyze and optimize digital end-to-end processes from registration to cancellation, Identify system bottlenecks and data flow issues, Improve usability and conversion through customer journey analysis, Document current and target processes and system relationships, Collaborate with product management, IT, development, CRM, and marketing teams, Facilitate workshops to translate requirements into actionable concepts, Track the impact of implemented measures using relevant KPIs
Seniority
Mid-level, hands-on IC
