Sachbearbeiter / Service Operator Dispatch (m/w/d)
Core
Central point of contact for customers and internal service/sales teams for planning and coordinating service interventions.
Role type
Service Operations Coordinator
Builds
Service schedules and resource allocation for Field Service Engineers
Domain
Electronics manufacturing / Industrial equipment
Required skills
Customer communication, Service request prioritization, Resource planning, Spare parts coordination, Shift scheduling, Distributor management, Process optimization
Preferred skills
Technical understanding, SAP/CRM knowledge, ASMPT product portfolio knowledge
Technologies
MS-Office, SAP, CRM
Responsibilities
Receive and prioritize service and fault reports, Coordinate service appointments with customers, Plan and steer Field Service Engineer interventions, Coordinate spare parts and tool availability, Plan on-call and hotline services, Support high-configuration actions and quality upgrades, Manage distributor relationships, Handle internal service operations
Seniority
Entry-level to Mid-level