Sachbearbeiter Kundenservice (m/w/d) Second Level Support
Core
Managing customer master data, contract documents, and complex customer inquiries to ensure data quality and accurate delivery.
Role type
Second Level Customer Service Specialist
Builds
Customer data and contract management systems
Domain
Pharmaceutical wholesale and distribution
Deliverable
dashboards & analysis
Required skills
MS Office (Word, Excel), ERP/CRM systems, data management, contract processing, complex inquiry resolution
Preferred skills
Process optimization, cross-functional collaboration
Responsibilities
Maintaining and updating customer master data; Processing contract data and related documents; Resolving complex customer, contract, and data inquiries at the second level; Supporting first-level support during high call volumes; Collaborating with internal departments to clarify customer and data requests; Contributing to the optimization of customer data and service processes.