Senior Software Developer / 3rd-Level Support Engineer (m/w/d) 1708-189
Core
Senior engineer diagnosing complex technical issues, reproducing bugs, analyzing logs, and developing sustainable solutions at the intersection of customer support and software development.
Role type
Senior IC 3rd-Level Support Engineer / Software Developer
Builds
Pragmatic solutions, workarounds, technical concepts, and improved support processes/tools for B2B clients
Domain
B2B Software Support, Optical and Mechanical Modules & Systems
Deliverable
client delivery
Required skills
Complex technical problem analysis, Bug reproduction and root cause analysis, Log analysis and debugging, Legacy system architecture understanding, Interface and database knowledge, C# and C++ proficiency, Technical documentation
Preferred skills
Experience in 3rd Level B2B software support, Cross-functional collaboration with dev/QA teams, Customer communication, Process improvement
Technologies
LogViewPlus, C#, C++, Databases, Legacy Systems
Responsibilities
Analyze complex customer technical problems, Reproduce errors and perform technical debugging, Create clear bug reports for development teams, Develop workarounds and technical concepts, Collaborate with software development and QA teams, Support international clients and colleagues
Seniority
Senior, hands-on IC
