Technical Support Engineer (m/w/d)
Core
2nd Level technical support engineer ensuring reliable operation of digital healthcare solutions by analyzing and resolving complex issues across web applications, APIs, and integrations.
Role type
2nd Level Technical Support Engineer
Builds
Healthcare software platform connecting medical practices, clinics, and patients
Domain
Healthcare / Medical IT
Deliverable
client delivery
Required skills
software development knowledge, debugging, SQL, log analysis, API integration, error reproduction, technical documentation
Preferred skills
experience with practice management systems, digital health applications, medical IT solutions
Technologies
Web applications, databases, APIs, SQL, debugging tools
Responsibilities
Analyze and resolve complex 2nd level support cases for web applications and integrations; Collaborate with software development on complex bug fixes; Create small bug fixes, scripts, and internal support tools; Maintain technical documentation and knowledge base; Handle incoming phone calls and qualify customer inquiries; Support testing, releases, and quality assurance
Seniority
Junior with experience
