German-Speaking Customer Support Advisor | Telecommunications (m,w,d) anywhere in Bulgaria
Remote
Core
German-speaking Customer Support Advisor handling mobile services, billing, and technical issues for telecom customers.
Role type
Customer Support Advisor (Telecommunications)
Builds
Customer service interactions and product recommendations for German-speaking mobile users
Domain
Telecommunications
Deliverable
client delivery
Required skills
German C1, English B1, technical troubleshooting, billing resolution, complaint handling, cross-selling
Preferred skills
Previous customer service or contact centre experience
Technologies
Phone, email
Responsibilities
Support German-speaking customers via phone and email, resolve technical and billing enquiries, handle complaints, troubleshoot issues, document interactions, recommend additional products
Seniority
Entry-level to Mid-level
