IT Field-Service Techniker (m/w/d)
Core
On-site IT field service technician responsible for troubleshooting, installing, and maintaining office hardware and software to ensure reliable IT operations for colleagues.
Role type
IT Field-Service Technician (1st/2nd Level Support)
Builds
Reliable IT workstations and network environments for office users
Domain
Enterprise IT / Office Infrastructure
Required skills
Windows 10/11, Microsoft 365, Active Directory, hardware diagnostics, ticketing systems (Jira), network basics (TCP/IP, DHCP, DNS, VLAN), driver's license (Class B)
Preferred skills
Server administration, PowerShell, Wireshark, OSI model
Responsibilities
Troubleshoot and resolve 1st and 2nd level support incidents; Install, configure, and exchange IT hardware (laptops, PCs, printers, monitors); Perform workstation moves and hardware/software rollouts; Support network tasks and coordinate external vendors; Ensure compliance with security and safety standards.
Seniority
Entry to Mid-level, hands-on IC