Mitarbeiter Kundenbetreuung (m/w/d)
Core
First point of contact for customer inquiries, managing account creation, contract setup, and billing questions for customers in Germany and Austria.
Role type
Customer Care Specialist
Builds
Customer accounts and contracts for a global payment technology company
Domain
Fintech / Payment processing
Deliverable
client delivery
Required skills
German (native), English (fluent), MS Office, NetSuite ERP, account management, contract management, billing support
Preferred skills
Commercial training background
Responsibilities
Answer customer inquiries via phone and email, create customer accounts and contracts, maintain data integrity, support the onboarding process, handle billing and invoicing questions
Seniority
Individual Contributor
