Mitarbeiter Customer Service (m/w/d)
Core
Managing customer orders, logistics, and administrative support for chemical products in international trade.
Role type
Customer Service & Order Management Specialist
Builds
Reliable supply of high-quality chemical raw materials for global industrial clients
Domain
Industrial chemicals / International trade / Logistics
Deliverable
client delivery
Required skills
Order processing, Customs and VAT compliance, Logistics coordination, Customer relationship management, Reclamation handling, ERP system administration, SAP support, English (B2)
Preferred skills
Leadership potential in commercial areas, Knowledge of export controls and origin rules, MS Office proficiency
Responsibilities
Process orders according to tax and customs laws, Coordinate with customers and foreign representatives on terms and logistics, Manage consignment and external warehouses, Handle hazardous material shipments, Process customer complaints, Support sales team with administrative tasks, Maintain customer portals, Collaborate on ERP system improvements
Seniority
Mid-level, operational IC