Mitarbeiter Export / Customer Service & Vertriebsinnendienst B2B (m/w/d)
Core
B2B export customer service and sales operations specialist managing international orders from inquiry to delivery.
Role type
mid-level B2B export customer service & sales operations specialist
Builds
international B2B orders and export processes for industrial products
Domain
industrial manufacturing / international trade
Deliverable
client delivery
Required skills
international customer communication, order management, offer creation, claims processing, export compliance (HS codes, sanctions lists), cross-functional coordination
Preferred skills
ERP systems, wholesale experience, technical products knowledge, additional European language
Technologies
ERP systems
Responsibilities
Communicate with international business customers via phone and email, create and track offers, manage customer orders until delivery, handle complaints and credit notes, coordinate with sales, procurement, product management, and logistics, process export-related tasks including tariff numbers and sanctions checks