Customer Service Manager (m/w/d)
Core
Managing customer service operations for a private-label supplement manufacturer, ensuring smooth order processing from review to shipping.
Role type
Customer Service Manager
Builds
Order processing, shipping, and customs documentation for private-label health products
Domain
Manufacturing / Private-label supplements
Required skills
Order management, ERP system administration, inventory monitoring, documentation handling, complaint processing, process optimization
Preferred skills
Commercial training, customer service experience, MS Office proficiency, German (fluent), English (good)
Responsibilities
Order processing and coordination, inventory and deadline monitoring, ERP data maintenance, shipping and customs documentation, handling complaints and returns, process optimization
Seniority
Mid-level, operational management