Customer Service Manager
Core
Manage B2B customer service operations, order processing, and account relationships for the supplements packaging division.
Role type
Customer Service Manager (B2B)
Builds
B2B customer cycle from order processing to long-term account management
Domain
Packaging industry / B2B Sales
Required skills
Order management, supply chain coordination, complaint handling, artwork management, customer relationship building, CRM usage, MS Office proficiency
Preferred skills
Experience with Salesforce, knowledge of sustainable packaging solutions
Responsibilities
Manage order entry and processing, coordinate order planning with supply chain, manage delivery timelines, handle customer complaints and process optimization, manage artwork requests, process customer service inquiries, ship sample kits, collect customer feedback, maintain customer information and network
Seniority
Mid-level, hands-on IC