Mitarbeiter (m/w/d) telefonische Kundenberatung & Leadqualifizierung – Automotive
Core
Telephonic customer consultation and lead qualification for BMW, MINI, XPENG, and MAXUS vehicles.
Role type
Customer service representative (telephonic sales)
Builds
Customer contact center operations for automotive dealerships
Domain
Automotive retail
Deliverable
client delivery
Required skills
telephonic communication, sales interest, customer needs analysis, lead qualification, appointment scheduling, follow-up management, digital system proficiency
Preferred skills
customer service experience, telemarketing experience, lead management experience, commercial training
Responsibilities
contacting existing customers and prospects via phone, determining individual vehicle needs, qualifying incoming and existing leads, scheduling consultation appointments and test drives, forwarding qualified leads to sales consultants, documenting customer contacts, following up with interested customers, collaborating with sales teams at various locations
