Kundenbetreuer (m/w/d) Vertragsservice
Core
Managing health insurance contract processes including new applications, modifications, collections, and cancellations while assessing health and financial risks.
Role type
Customer service representative (health insurance contracts)
Builds
Health insurance contracts and service proposals for insured members and distribution partners
Domain
Health insurance / Insurance services
Deliverable
client delivery
Required skills
Health insurance product knowledge, contract risk assessment, collections processing, cancellation handling, PC proficiency
Preferred skills
Prior experience with health insurance products, customer-oriented communication
Responsibilities
Reviewing and approving new and modified health insurance applications, handling customer inquiries regarding contract changes, processing collections and cancellations, supporting distribution partners with product questions and care proposals