Kundenservice & Digitale Anwendungen – Deutsch/Englisch/Französisch (m/w/d), Saarbrücken/Hybrid
Core
Ensuring smooth operation and continuous development of customer portals and apps, managing access rights and customer data, and analyzing user feedback to improve service quality.
Role type
Customer service specialist (digital applications)
Builds
Customer portals and mobile apps for a financial services company
Domain
Financial services / Digital banking
Deliverable
product features
Required skills
Customer contact experience, German (fluent), English (fluent), French (B2/C1), MS Office, affinity for digital applications, data management
Preferred skills
Experience in digital environments, project collaboration, process optimization
Responsibilities
Manage access rights and customer data, analyze user feedback, collaborate with IT and business units, support process automation
Seniority
Entry-level to Mid-level