Call Center Agent m/w/d italienisch
Core
Handling customer inquiries, returns, and complaints via phone and email for an e-commerce company.
Role type
Customer service representative (call center)
Builds
Customer support interactions and return processing
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Italian (fluent), German (fluent), telephone communication, customer service, documentation, empathy, PC proficiency
Responsibilities
Outbound calling, processing returns and complaints, customer consultation via phone and email, documenting conversations, ensuring customer satisfaction
