Versicherungs-Kundenservice und Leistungsbearbeitung (W/M/D)
Core
Handling customer inquiries, complaints, and claims coordination while ensuring service quality and acting as the contact point for partners.
Role type
Specialist in customer service and claims processing
Builds
Customer service interactions and claims resolution processes
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, claims processing, MS Office, CRM systems, analytical thinking, communication
Preferred skills
Experience in financial services, affinity for digital solutions, English language skills
Responsibilities
Independently process and coordinate customer inquiries and complaints, Ensure service quality according to defined SLAs, Act as contact person for partners regarding customer-related issues, Observe and analyze frequent problems and share insights with the team and leadership