CRM & Customer Enablement Specialist (m/w/d)
Core
Managing and optimizing Microsoft Dynamics 365 CRM systems, data quality, and cross-functional processes for marketing, sales, and service.
Role type
CRM & Customer Enablement Specialist
Builds
Optimized CRM landscapes, data quality improvements, and standardized cross-functional processes
Domain
Marketing, Sales, Service, CRM
Required skills
Microsoft Dynamics 365, Data analysis, Process optimization, Cross-functional collaboration, Training & documentation, English proficiency
Preferred skills
Database knowledge, MS Office, Affinity for data and online systems
Responsibilities
Maintain and optimize Microsoft Dynamics 365 CRM; Analyze and clean data to improve quality and efficiency; Develop and implement standard processes for marketing, sales, and service; Act as a liaison between marketing, sales, service, and IT; Lead projects to optimize data and processes; Analyze and develop lead, funnel, and opportunity management processes; Prepare and conduct training sessions and create guidelines
Seniority
Mid-level, hands-on specialist