Softwareentwickler C#/.NET/Web (m/w/d) für Support und Incident Management
Core
Coordinating and managing 3rd-level support incidents for the VISIT visitor and yard management software, while actively developing new features and bug fixes.
Role type
Senior IC C#/.NET developer (support & incident management)
Builds
VISIT (visitor and yard management software)
Domain
Enterprise software / Visitor management
Required skills
C#, .NET, ASP.NET, SQL, Web application development, Incident management, 3rd-level support, Log analysis, Root cause analysis
Preferred skills
Bug identification, Process improvement, Cross-team coordination
Responsibilities
Coordinate and steer incoming 3rd-level support incidents, Analyze and prioritize technical errors and error reports, Develop workarounds and solutions, Identify and derive bug issues from incidents, Ensure transparent documentation of incidents and solutions, Actively participate in developing new VISIT functions, Implement bug fixes and technical optimizations
Seniority
Mid-Senior, hands-on IC