Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)
Core
Senior Functional Consultant designing and implementing Microsoft Dynamics 365 Customer Service solutions to optimize customer service processes for enterprises.
Role type
Senior Functional Consultant (Microsoft Dynamics 365 Customer Service)
Builds
Functional solutions for case management, SLAs, queues, knowledge management, and omnichannel processes within Dynamics 365 Customer Service and Dataverse.
Domain
Enterprise Software / Customer Service / Microsoft Dynamics 365
Required skills
Microsoft Dynamics 365 Customer Service, Dataverse, Power Platform, Functional Customizing, Process Analysis, Workshop Facilitation, System Integration, AI/Copilot Implementation
Preferred skills
Power Automate, Model-driven Apps, Dynamics 365 Contact Center, Omnichannel Scenarios
Technologies
Microsoft Dynamics 365, Dataverse, Power Platform, AI/Copilot
Responsibilities
Analyze existing customer service processes and define target states; Configure and implement functional solutions in Dynamics 365 Customer Service; Facilitate workshops and drive functional decisions; Support testing, acceptance, and rollouts; Evaluate and implement AI and automation tools.
Seniority
Senior, hands-on IC