Mitarbeiter in der kaufmännischen Kundenbetreuung (m/w/d)
Core
Handling commercial software inquiries via phone and email, documenting issues in a ticketing system, and coordinating solutions with internal teams.
Role type
Commercial customer support specialist (accounting software)
Builds
Ticketed support cases for accounting software users
Domain
IT services / Accounting software
Deliverable
client delivery
Required skills
Accounting software proficiency, ticketing system usage, technical understanding of IT applications, phone and written communication, problem analysis
Preferred skills
Prior experience in a service center, customer consultation, flexibility in dealing with diverse issues and stakeholders
Technologies
MS Office, accounting software, ticketing systems
Responsibilities
Answering commercial software inquiries via phone and email, creating and analyzing support tickets, coordinating problem resolution with internal teams
Seniority
Entry-level to Mid-level, hands-on IC