Call Center Agent im Kundenservice (m/w/d)
Core
Customer service agent handling orders, complaints, and inquiries via phone, email, and chat, progressing to 2nd-level support.
Role type
Customer service agent (2nd-level support)
Builds
Customer support for a textile mail-order retailer
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Customer contact, service orientation, German (fluent), PC skills, MS Office, structured work
Preferred skills
2nd-level support capabilities, backoffice tasks, complex problem solving
Responsibilities
Answering orders, handling complaints, updating customer data, 2nd-level support via phone/email/chat, backoffice tasks
Seniority
Entry-level to mid-level