Stellvertretung Teamlead Client Support (m/w/d)
Core
Lead and support IT operations for a logistics company's modern IT landscape, managing client support processes and hardware across multiple locations.
Role type
Senior IC IT Support Team Lead (Substitute)
Builds
Stable IT operations and high service quality for logistics hardware and workplace systems
Domain
Logistics / IT Operations
Required skills
IT support, system administration, Microsoft 365, Active Directory, ticketing systems, hardware installation and configuration, logistics hardware management, process automation, documentation
Preferred skills
IT Service Management solutions, leadership experience
Technologies
Windows 11, Microsoft 365, Active Directory, Matrix42 Digital Workspace Management
Responsibilities
Support the team lead in daily operations and step in as substitute, handle service requests and incidents via phone/email/tickets, escalate unresolved issues, install and manage IT hardware (PCs, laptops, peripherals), manage mobile and logistics hardware (scanners, terminals, printers), plan and implement automated IT services, maintain system and user documentation
Seniority
Senior, hands-on IC with leadership responsibilities
