Customer Service Agent (m/w/d) Düsseldorf
Hybrid
Core
Monitoring daily shipment status and ensuring information accuracy in logistics systems while handling customer inquiries via email.
Role type
Customer Service Agent (Logistics)
Builds
Logistics solutions for industrial and trade clients
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Analytical thinking, Problem-solving, Proactive mindset, Communication skills, Logistics industry knowledge, German or English proficiency, Spanish (fluent)
Preferred skills
Knowledge of Transport Management Systems (TMS)
Responsibilities
Monitor daily shipment status, Ensure information accuracy in systems, Answer customer inquiries via email, Collaborate with product managers on new connections and IT integrations
Seniority
Entry-level to Mid-level