Teamleiter IT-Helpdesk (m/w/d/x)
Core
Leading the IT Helpdesk team, managing processes, and providing IT consulting to business units.
Role type
IT Helpdesk Team Lead
Builds
IT Helpdesk operations and IT concepts aligned with corporate strategy
Domain
IT Operations / Helpdesk / Infrastructure
Required skills
Team leadership, ITIL process implementation, IT infrastructure knowledge, Cloud computing knowledge, System administration, IT security standards implementation
Preferred skills
Strategic planning, Business unit consulting
Technologies
ITIL, Cloud computing
Responsibilities
Lead the IT Helpdesk team, Implement IT Helpdesk processes, Develop and implement IT concepts, Ensure IT security standards, Plan goals and measures for the Helpdesk, Ensure proper system administration, Provide IT consulting to business units