Client Services Team Lead SWIFT (m/w/d)
Core
Lead the stable, secure, and efficient operation of the global SWIFT Service Bureau and manage a Client Services and technical support team.
Role type
Senior IC Client Services Team Lead (SWIFT)
Builds
SWIFT interfaces (Alliance Access, Alliance Gateway, SWIFT Web Platform) and support services for global financial clients
Domain
Financial messaging and payment systems
Required skills
SWIFT infrastructure expertise, 2nd Level support, incident management, team leadership, process optimization, financial messaging knowledge, data security compliance
Preferred skills
Banking/finance industry experience, ITIL certification, project management (PMP/PRINCE2), automation tools, supplier management
Technologies
SWIFT Alliance Access, SWIFT Gateway, SWIFT Web Platform, Microsoft Office, AI, Client Ticketing Systems
Responsibilities
Operate SWIFT interfaces, lead client implementations, coach support team, handle 2nd Level support, resolve high-complexity incidents, manage incident processes, participate in on-call duties, lead service quality projects
Seniority
Senior, hands-on IC with leadership responsibilities