Mitarbeiter im Garantiemanagement (m/w/d)
Core
Managing warranty and guarantee cases for a fleet of 8,000+ machines and equipment, coordinating with manufacturers and service partners.
Role type
Warranty Management Specialist
Builds
Warranty claims processing and manufacturer campaign implementation for a rental equipment fleet
Domain
Industrial equipment rental and after-sales services
Required skills
Technical understanding, Warranty/After Sales experience, Independent work, Reliability, Communication, Negotiation, MS Office
Preferred skills
English (written and spoken), Experience in Quality Assurance
Responsibilities
Process and handle warranty and guarantee cases, Verify warranty eligibility based on manufacturer specifications, Create and submit warranty claims, Coordinate manufacturer campaigns, Collaborate with technical leadership, Communicate with manufacturers and suppliers, Coordinate with workshops and spare parts inventory, Monitor warranty deadlines and open cases, Act as internal contact for technical complaints, Create evaluations and statistics