Support Coordinator / Kundenbetreuer Software-Support (m/w/d)
Hybrid
Core
Coordinating software support tickets and customer communication for logistics software solutions.
Role type
Support Coordinator / Customer Support Specialist
Builds
Logistics software solutions for warehouse management
Domain
Logistics / Warehouse Management Systems
Deliverable
dashboards & analysis
Required skills
Ticket management, stakeholder coordination, customer communication, process tracking, documentation, basic data analysis
Preferred skills
IT support experience, Jira, warehouse management systems, logistics environment
Responsibilities
Monitor and track support tickets in Jira, coordinate ticket resolution with internal teams, proactively update customers on status, manage escalations, identify recurring issues for documentation, support project-related topics
Seniority
Individual Contributor, mid-level