Kaufmännischer Mitarbeiter im Kundenservice (m/w/d)
Core
Processing customer orders and quotes, handling tenders, managing the complete order fulfillment process, and providing telephone and email customer support.
Role type
Administrative Customer Service Representative
Builds
Order fulfillment and customer service for educational products and furniture
Domain
Education / Furniture / E-Commerce
Required skills
ERP systems (Microsoft Dynamics NAV), MS Office, telephone communication, email communication, order processing, invoice booking
Preferred skills
problem-solving, organizational skills, service mindset
Technologies
Microsoft Dynamics NAV, MS Office
Responsibilities
Process and handle customer orders and quotes, handle tenders and general inquiry requests, manage the complete order fulfillment process, take telephone orders with direct system entry, handle customer inquiries via email, book supplier invoices, provide telephone customer support, perform reception duties
Seniority
Entry-level