Technischer Endkundenberater (m/w/d)
Core
Providing technical consulting and support for Loxone Smart Home products to end customers via phone, remote tools, and ticket systems.
Role type
Technical Customer Consultant (Smart Home)
Builds
Smart Home solutions and customer support for Loxone products
Domain
Home Automation / Smart Home
Deliverable
client delivery
Required skills
Technical education (HTL, Electrical, or IT), Customer service experience, Problem-solving, Presentation skills, Product knowledge (Miniserver, devices, App, Config), German fluency, Basic English
Preferred skills
Passion for Smart Home technology, Ability to explain technical topics simply, Customer empathy, Learning agility
Technologies
Loxone Miniserver, Loxone App, Loxone Config, TeamViewer
Responsibilities
Conduct technical consultations and presentations for end customers, Plan and troubleshoot customer issues, Identify customer needs and propose Loxone solutions, Collaborate with First-Level Support
Seniority
Entry-level / Junior