IT Anwendungsbetreuer (m/w/d)
Core
Support customers in digitalizing processes and maintain modern IT, DATEV, and document management solutions.
Role type
2nd/3rd-level IT application support specialist
Builds
IT and digitalization solutions for mid-sized accounting and consulting firms
Domain
Accounting, Tax Advisory, and Business Consulting
Required skills
2nd-level support, 3rd-level support, DATEV, Microsoft 365, SharePoint, IT affinity, customer focus
Preferred skills
Project team collaboration, stakeholder management, technical documentation, user training
Technologies
DATEV, Microsoft 365, SharePoint, Document Management Systems
Responsibilities
Consult and support customers on digitalizing internal and external processes within the DATEV environment; Participate in 2nd- and 3rd-level support; Install, configure, maintain, and support standard and industry software; Analyze and evaluate existing IT infrastructures and system landscapes; Create and maintain technical documentation and conduct user training; Collaborate closely with project teams and stakeholders on planning and implementation of IT projects.