Customer Success Manager / Vertriebsinnendienst (m/w/d)
Core
Central point of contact for partners and their customers, ensuring long-term satisfaction through operational support, order processing, and billing inquiries.
Role type
Customer Success Manager / Sales Operations
Builds
Operational support for a network of public tachograph stations
Domain
Transportation / Logistics / Tachograph services
Deliverable
client delivery
Required skills
Order processing, billing inquiry resolution, product training, CRM data management, stakeholder communication
Preferred skills
Experience with complex product explanations, network coordination
Technologies
MS Office, CRM systems
Responsibilities
Serve as the first point of contact for partners and their customers; Communicate with national and European contacts; Manage orders from placement to tracking and resolve billing questions; Conduct product training for partners; Coordinate requests and feedback within the partner network; Support partner managers with operational tasks and travel planning.