IT-Service Specialist (m/w/d)
Core
IT-Service Specialist providing on-site and remote support for internal staff and external clients, handling hardware/software issues, system installations, and user onboarding.
Role type
IT Service Specialist (OnSite/Field Service)
Builds
IT support services for internal teams and external clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support (Service Desk/OnSite), Windows environments, Microsoft 365, Active Directory, system installation and configuration, user onboarding, driver's license Class B
Preferred skills
Network technology basics, English language skills
Responsibilities
Accept, qualify, analyze, and resolve IT incidents and service requests; Provide remote and on-site support for hardware and software issues; Manage users and permissions in Active Directory and M365; Install, configure, and replace various IT systems; Perform maintenance, updates, and IT checks; Support rollouts, relocations, and IT projects; Onboard users to new systems and applications