IT-Servicetechniker im Onsite Support (all genders)
Core
Ensuring operations in a diverse system landscape, handling tickets within SLAs, and resolving disruptions in 1st & 2nd Level Support.
Role type
IT Service Technician (Onsite Support)
Builds
IT infrastructure and hardware rollouts for internal clients
Domain
IT Services / Hardware Support
Required skills
Hardware troubleshooting, ticket management, asset data management, Windows and Office environments, German language (C1 level)
Preferred skills
1st and 2nd Level Support experience, project support, process optimization
Technologies
Windows, Office, Standard Hardware
Responsibilities
Ensure system operations, process tickets within SLAs, resolve disruptions, handle customer inquiries via phone/email/tresen
Seniority
Entry to Mid-level, hands-on IC