IT-Support (m/w/d)
Core
Providing IT support via phone, email, and chat for software and hardware issues; installing, configuring, and documenting IT systems in a Microsoft network; managing central software delivery via SCCM and Intune.
Role type
IT Support Specialist
Builds
IT systems and software solutions for employees
Domain
IT Operations / Microsoft Ecosystem
Required skills
Microsoft products, Standard hardware, Active Directory, User and permission management, Documentation, Process optimization
Preferred skills
First experience in IT support or IT operations, Customer-friendly service orientation, Teamwork
Technologies
Microsoft, SCCM, Intune, Active Directory
Responsibilities
Troubleshoot software and hardware issues, Install and configure IT systems, Manage software deployment, Document solutions and workflows, Participate in IT projects and rollouts, Optimize IT processes