Gruppenleiter:in Customer & Resident Management (w/m/d) Customer Service
Core
Leading a 15-person Customer Service team focused on area and contract services for multi-unit residential buildings.
Role type
Senior Team Lead, Customer & Resident Management
Builds
Customer service operations, contract management, and resident support for smart energy solutions in residential properties
Domain
PropTech / Smart Energy / Residential Real Estate
Required skills
Team leadership, contract management, process optimization, cross-functional project collaboration, operational customer support, training and coaching
Preferred skills
Strategic development, change management, conflict resolution, stakeholder engagement
Technologies
Ticketing systems, telephony systems
Responsibilities
Lead and manage a 15-person Customer Service team, serve as the central contact for contractual and operational customer/resident issues, develop and implement new service quality standards, support operational customer care via phone and ticket systems, and drive cross-functional projects
Seniority
Senior, hands-on IC