Kundenbetreuer Customer Service Center / Quereinstieg (m/w/d) - Servicezeiten Mo-Fr
Core
First point of contact for all telephone inquiries from customers regarding contract details in legal protection, property, liability, and accident insurance.
Role type
Customer Service Representative (Insurance)
Builds
Customer service solutions for insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
telephone communication, contract knowledge, problem-solving, flexibility, shift work adaptability
Preferred skills
prior experience in service sector, quick learning ability
Responsibilities
Answering customer phone calls, providing information on insurance contracts, making changes to contract terms, offering solutions to customer issues