Sachbearbeiter Banking (m/w/d) - Kundenservice, Konto & Karte
Core
End-to-end processing of customer orders and account/card management across all channels (chat, phone, email) for the apoBank health-focused customer base.
Role type
Banking operations specialist (customer service, accounts & cards)
Builds
Customer account files, mandates, eBanking access, and data records for the apoBank
Domain
Banking / Financial Services
Required skills
End-to-end order processing, multi-channel customer interaction, contract management, data entry, process optimization, MS Office, Avaloq
Preferred skills
Lean Six Sigma training, prior banking experience
Technologies
Avaloq, MS-Office
Responsibilities
Process customer orders via chat, phone, and email; manage account and card mandates; update customer master data; optimize internal business processes
Seniority
Junior to Mid-level, hands-on IC