Customer Care Manager (m/w/d) Klinikprodukte
Core
Customer Care Manager for clinical products, ensuring successful deployment and customer satisfaction for pre-admission, data transfer, and hospital system integration solutions.
Role type
Customer Care Manager (Clinical Products)
Builds
Software solutions for emergency services (pre-admission, data handover, KIS integration)
Domain
Healthcare IT / Emergency Medical Services
Deliverable
product features
Required skills
Customer relationship management, IT project management, workshop facilitation, sales/presentation, product configuration consulting, stakeholder communication
Preferred skills
Experience in emergency services or clinical environments, IT affinity, knowledge of emergency medical services
Technologies
NIDAklinik products, KIS (Hospital Information Systems)
Responsibilities
Act as central contact for German hospital clients, analyze customer requirements for product configuration, organize and moderate product introduction workshops, present products at trade fairs, support sales for non-connected clinics
Seniority
Mid-level, hands-on IC