Customer Care Manager (m/w/d) Klinikprodukte
Core
Customer Care Manager responsible for ensuring successful deployment and customer satisfaction of clinical pre-registration and data exchange products for emergency medicine and hospitals.
Role type
Customer Care Manager (Clinical Products)
Builds
Pre-registration, data exchange, and hospital information system (KIS) integration solutions for emergency services.
Domain
Healthcare IT / Emergency Medicine
Deliverable
client delivery
Required skills
IT project management, customer requirement analysis, product configuration, workshop organization, public speaking, sales support
Preferred skills
Experience in emergency services or clinical environments, knowledge of hospital information systems (KIS), cross-functional collaboration
Technologies
Hospital Information Systems (KIS), NIDAklinik products, NIDApads
Responsibilities
Act as central contact for existing hospital customers in Germany; conduct presentations and sales activities for prospective clients; analyze customer requirements and advise on product configuration; organize and moderate product introduction workshops; represent products at trade fairs and exhibitions.
Seniority
Mid-level, hands-on client-facing role