Customer Support Engineer (m/w/d) Schwerpunkt Food & Coffee
Core
First point of contact for customers on technical and commercial issues, analyzing faults via remote access, coordinating pragmatic solutions with internal teams, and managing support/service projects from inquiry to implementation.
Role type
Customer Support Engineer (Food & Coffee machinery)
Builds
Food processing machinery, production plants, environmental technologies, and smart control systems
Domain
Food & Beverage manufacturing / Industrial machinery
Deliverable
client delivery
Required skills
remote diagnostics, project coordination, technical troubleshooting, cross-functional collaboration, technical training background
Preferred skills
prior experience in technical customer service or as a service technician, fluent English, willingness to travel
Technologies
MS Office, Microsoft Teams
Responsibilities
answer customer inquiries, analyze faults via remote access, define tasks for internal departments, develop pragmatic solutions, plan and coordinate remediation measures, oversee internal task distribution, lead national and international support projects, participate in on-call duty
Seniority
Mid-level, hands-on IC