Technical Support Specialist (m/w/d)
Hybrid
Core
Handling technical inquiries via phone and ticketing systems to resolve DSL, fiber, and home network issues for customers.
Role type
1st and 2nd-level technical support specialist
Builds
Service and support processes for a regional fiber internet provider
Domain
Telecommunications / Consumer Internet
Deliverable
client delivery
Required skills
Network troubleshooting, ticketing systems, customer communication, documentation, process improvement
Preferred skills
DSL/WLAN/VoIP/Fiber technologies, CRM tools, prior helpdesk experience
Responsibilities
Analyze and resolve technical faults in DSL, fiber, and home networks; document and prioritize support cases; collaborate with internal teams and external partners; escalate complex issues to specialists; contribute to service process improvements
Seniority
Mid-level, hands-on IC
