Customer Service und Support Mitarbeiter international (m/w/d)
Core
International customer service and support for logistics partners and direct clients, monitoring shipments and handling complaints.
Role type
Customer Service Representative (Logistics)
Builds
Logistics services for international partners and direct clients
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
Customer orientation, Teamwork, Independent work, Structured approach, Telephone communication, Quick understanding, Solution-oriented action, Cost awareness, MS Office, English
Preferred skills
Additional foreign languages, Knowledge of freight forwarding, transport and logistics
Responsibilities
Support international partners and direct clients, Monitor shipments and take proactive action on deviations, Monitor service reports/status codes in the IT system, Create quality and performance reports, Handle partner and customer complaints