Mitarbeiter (m/w/d) 1st Level Support
Hybrid
Core
Handling 1st level support inquiries for business processes and workflows in the SAP environment for a tire and auto service group.
Role type
1st Level Support Specialist (SAP)
Builds
Support documentation, FAQs, and process clarifications for internal users.
Domain
Automotive retail / Tire industry + Enterprise Resource Planning (SAP)
Deliverable
dashboards & analysis
Required skills
SAP fundamentals (SD, MM, LE, WM), process knowledge in technical trade, business acumen, problem analysis
Preferred skills
Knowledge management experience, SAP module expertise
Responsibilities
Answering and processing support calls, classifying and prioritizing inquiries, maintaining documentation and FAQs, supporting users on process questions, collaborating with 2nd level support