IT Service Koordinator (m/w/d)
Hybrid
Core
Coordinate IT support operations, track tickets, and manage escalations for an IT group developing logistics software.
Role type
IT Service Coordinator
Builds
IT support processes and documentation for logistics software development
Domain
IT Service Management / Logistics Software
Deliverable
dashboards & analysis
Required skills
Ticket system management, stakeholder coordination, documentation, escalation handling, proactive communication
Preferred skills
IT environment experience, logistics background, digital tools affinity
Responsibilities
Monitor and maintain support tickets, track processing status, coordinate with internal departments, manage escalations, ensure clear customer communication, support backoffice projects
Seniority
Individual Contributor, operational level