Kaufmännischer Mitarbeiter Auftragserfassung & Kundenbetreuung (m/w/d)
Core
Central interface between customers and logistics dispatch, ensuring reliable order entry, professional forwarding, and on-time implementation.
Role type
Administrative order entry and customer support specialist
Builds
Transport orders and logistics workflows for a European transport and logistics company
Domain
Logistics and transportation
Required skills
Order entry, customer communication, data management, document creation, process coordination, MS Office basics
Responsibilities
Communicate with customers to clarify inquiries and coordinate solution-oriented measures; Record and coordinate transport orders; Coordinate closely with dispatch to ensure efficient processes; Maintain order and customer data and create freight, shipping, and transport documents; Control digital goods receipt including plausibility checks; Support organizational processes and continuous improvement initiatives; Assist in the onboarding and development of trainees