Fachinformatiker im technischen Kundensupport - digitale Schließtechnik (m/w/d)
Core
Technical support expert for complex inquiries regarding digital locking systems, including configuration, troubleshooting, and customer training.
Role type
Technical Support Engineer (Digital Locking Systems)
Builds
Digital locking systems (electronic locks, relays, fittings) and their integration into IT and building management infrastructures.
Domain
Security technology / Smart building / IoT
Deliverable
client delivery
Required skills
Technical support, system analysis, software support, customer consultation, documentation, collaboration
Preferred skills
MCSA certification, experience with IT systems and documentation tools
Technologies
Electronic locks, relays, fittings, administrative software for locking systems, IT systems, documentation tools
Responsibilities
Answering customer inquiries about digital locking systems, configuring systems via phone or remote maintenance, diagnosing and resolving hardware and software issues, analyzing technical problems involving IT components and locking technology, providing software support for management software including updates and maintenance, consulting and training users and administrators, creating and maintaining technical documentation and support tickets, collaborating with sales, development, and product management
Seniority
Entry-level to Mid-level, hands-on IC