Teamleiter (m/w/d)
Core
Leading a team of ~20 customer advisors in a global communication service provider, managing campaigns and project KPIs.
Role type
Team Lead (Management)
Builds
Customer advisory services, communication campaigns
Domain
Telecommunications / Customer Service
Required skills
Team leadership, campaign management, project management, coaching, training development, performance management, MS Office, dialer applications
Preferred skills
Experience in communication service providers, sales affinity, shift work readiness, travel readiness
Responsibilities
Lead and support customer advisors, manage campaigns, support project leadership in meeting KPIs, coach employees, conduct training workshops, perform performance reviews
Seniority
Mid-level Manager
