Customer Service Agent (m/w/d) 26025
Core
Handling customer inquiries, documenting and prioritizing issues in a ticket system, and resolving problems to ensure service recovery.
Role type
Customer Service Agent
Builds
Customer support and service delivery
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Ticket management, Office applications (Word, Excel), English communication, Problem-solving, Analytical skills, Customer communication
Responsibilities
Proactively inform customers about service changes, document and prioritize customer requests in a ticket system, resolve issues immediately or through research, analyze root causes of problems, coordinate solutions with customers, monitor solution delivery, create customer-specific reports, plan service schedules, onboard new employees
Seniority
Entry-level / Individual Contributor