kaufmännische Mitarbeiter*innen im Kundenservice
Core
Providing commercial support for customer service operations in a logistics company, handling shipment notifications, scheduling, and customer inquiries.
Role type
Commercial Customer Service Associate
Builds
Shipment tracking, appointment scheduling, and order processing for logistics clients
Domain
Logistics / Transportation
Deliverable
product features
Required skills
Shipment notification, appointment scheduling, customer inquiry handling, complaint resolution, shipment research, order processing, shipment control, internal communication
Preferred skills
Proficiency in MS Office, vocational training in logistics
Technologies
Internal shipping software, various internet portals, MS Office
Responsibilities
Notifying shipments, coordinating pickup/delivery times, booking time slots, handling customer requests, resolving complaints, researching shipments, processing orders, controlling shipments, communicating with customers/dispatchers/drivers, general administrative tasks